For better health Outcomes

Transform patient feedback into actionable insights

Empower Healthcare Decisions at every level: patient, physician, practice/ facility, purchaser/employer
with Patient Reported Outcomes

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The Problem We Solve

Bridging the market gap

The healthcare industry faces a critical challenge: a significant lack of quality information for consumers and purchasers.

Traditional methods for choosing healthcare providers—ranging from online forums and personal recommendations to insurance panels—offer limited insight into the actual quality of care.

Moreover, the industry's focus on negative outcomes (What went wrong) and satisfaction metrics (How was the customer service) fails to capture the essence of patient care.

Integrity Insights addresses this gap by emphasizing patient-reported outcomes that demonstrate physicians’ commitment to and achievement of excellence for their patients, transforming how healthcare quality is measured and understood.

Compared to current industry measurements, PROMs go to the next level to capture what WORKED in patient care and how medical groups can replicate successful treatment.

This shift in focus allows patients and purchasers to make decisions based on quality, not just patient experience and cost, ensuring a more accurate representation of care effectiveness and promoting better health outcomes.

Our Solution: PROMs

Patient Reported Outcome Measures

medical-team-having-a-meeting-with-doctors

The approach

Our approach to Patient Reported Outcome Measures (PROMs) is simple yet revolutionary.

By collaborating with healthcare purchasers and providers, we collect valuable pre- and post-treatment outcomes, sharing these insights to track progress and foster improvement.

Health plans are now able to confidently provide solutions to their members that help them focus on quality services.

Our methodology

Our methodology, inspired by the 3 C’s—Comfort, Capability, and Calm—ensures a holistic understanding of patient well-being to guide appropriate care and ensure post-treatment success.

Exploring our PROMs Framework

We delve into key areas such as pain, difficulty, stress, and work ability, employing the 3C’s conceptual framework developed by Elizabeth Teisberg, PhD, and author of Redefining Health Care. This approach focuses on the essential aspects of clinical improvement:

Comfort: Aiming for pain reduction.
Capability: Working towards decreased difficulty in daily activities.
Calm: Reducing logistical and psychological stress for a smoother recovery process.

These elements are crucial for a comprehensive assessment of patient recovery, targeting a reduction in symptoms that most affect their quality of life.

Coupled with NPS

Coupled with our Net Promoter Score (NPS) for satisfaction score, our surveys are designed to be brief, informative, and patient-centered, ensuring high response rates and actionable insights.

To learn more about what a good NPS is for healthcare and how it’s calculated, read this article.

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Benefits of our approach

Our approach goes beyond traditional metrics by centering on patient-reported outcomes that highlight treatment successes, thereby empowering consumers with the knowledge to make well-informed decisions.

Benefits include:

Enhanced decision-making

Enhanced decision-making for patients and health plans through accessible performance data.

Patient-physician collaboration

Improved patient-physician collaboration, setting realistic expectations and actionable comprehensive care plans to achieve better health outcomes.

Enhanced Care effectiveness

Enhancing care effectiveness representation by shifting focus from negative to positive healthcare outcomes.

Easy-to-use surveys

Easy-to-use surveys and a streamlined process that respects both physician and patient time, ensuring high participation and satisfaction.

How we Deliver ROI

Over the past 5 years we have developed a process of collecting information that produces client ROI.

High Response Rates

High survey response rates yield actionable insights, enabling precise, data-driven decisions that boost ROI by improving patient outcomes.

Reducing Costs

Minimize expenses linked to adverse outcomes and resource overuse, directly enhancing ROI through effective cost management.

About Us

Our Journey to Excellence in Healthcare

Integrity Insight was conceived by Texas Medical Management (TMM) with a vision to redefine the effectiveness of healthcare through our pioneering surgical bundle model.

Since initiating our Patient Reported Outcomes (PRO) collection in 2018 and establishing our Health Outcomes Team in 2020, we've been at the forefront of measuring true healthcare impact and revitalizing the doctor-patient relationship..

In 2022, we proudly became an independent entity, committed to enabling healthcare providers and organizations to implement quality surveys and understand their impact on patient care.

Our mission extends to empowering patients and health plans with critical performance data, ensuring informed decisions in medical purchasing.

Make quality a priority

Discover how our innovative surveys and actionable insights can enhance patient care and informed decision-making.

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To learn more, please reach out so our experts can schedule a call.